FireDX Terms and Conditions

1. Introduction

Welcome to FireDX, located at www.firedx.com. By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

2. Services Provided

FireDX offers software, website development, consulting, maintenance, and support services tailored to the fire safety, security, and emergency management industries. Our software is provided on a subscription basis, with payments due monthly in arrears.

3. User Accounts

To use our services, you must create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Intellectual Property

All content created by clients and documents uploaded into the FireDX platform remain the property of the client. FireDX does not have access to these documents, and no third parties will be granted access.

5. Liability Limitations

FireDX’s platform is intended to support, not replace, the procedures, tools, and policies stipulated by any country, state, or local government and/or industry body. FireDX is not liable for any failure to comply with these regulations.

6. Jurisdiction

These Terms and Conditions are governed by the laws of Sydney, Australia. Any disputes arising from these terms will be resolved in the courts of Sydney.

7. Privacy Policy

FireDX is committed to protecting your privacy. Our Privacy Policy, included within these Terms and Conditions, outlines how we collect, use, and protect your personal information.

8. Service Changes

FireDX reserves the right to modify its services or pricing at any time. Clients will be notified of any changes via email.

9. Customer Support

Customer support is available Monday to Friday, from 8am to 6pm AEST. You can reach our support team at support@firedx.com.

10. Content Ownership

All content on the websites we develop is owned by the client. FireDX retains no rights to this content unless otherwise agreed upon.

11. Software Licenses

The software provided by FireDX is licensed to clients on a subscription basis. Clients do not own the software outright but have the right to use it as long as their subscription is active.

12. Cancellation Policy

Clients may cancel their subscription to FireDX services at any time. Upon cancellation, access to the software and services will be terminated at the end of the current billing cycle.

13. Modifications to Terms and Conditions

FireDX reserves the right to update or modify these Terms and Conditions at any time. Continued use of our services after any changes constitutes acceptance of the new terms.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us at support@firedx.com.