FireDX Privacy Policy

Effective Date: 20 August 2024

At FireDX, we are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our services, you agree to the terms outlined in this policy.

1. Personal Information Collection

We collect personal information necessary for the operation of our services, including:

  • Name
  • Phone number
  • Work location
  • Email address

We do not collect payment information, nor do we use cookies, tracking tools, or third-party services.

2. Purpose of Data Collection

The personal information we collect is used for the following purposes:

  • Invoicing: To bill for subscription services.
  • Service Delivery: To provide access to and support for our software and website services.
  • Customer Support: To address any inquiries or issues you may have.
  • Marketing: To inform you of updates, new services, and promotional offers.

Personal information entered into the platform by clients is not used by FireDX for any purpose.

3. Data Sharing

We do not share any personal information with third parties.

4. Data Storage and Security

All personal information is securely stored on AWS servers located in Australia. We implement industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access.

5. User Rights

Users have the following rights concerning their data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete personal data.
  • Deletion: You can request the permanent deletion of your personal data by contacting support@firedx.com.

6. Cookies and Tracking

FireDX does not use cookies or any other tracking technologies on our website.

7. International Data Transfers

All personal data is stored within Australia, and we do not transfer data across borders.

8. Third-Party Links

Our website does not contain links to third-party websites.

9. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect data from children.

10. Updates to the Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of any significant changes via email or by posting a notice on our website.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us at support@firedx.com.